Confirmation of your order:
- It takes 4 to 7 office days to receive your package inside the Netherlands.
- Shipping to countries within Europe will arrive in 5 to 10 office days.
- Do you live outside the EU, then delivery can take up to 10 days or more.
- Please allow an additional delivery time of 2-3 office days for customized scarves.
Confirmation of your order
After placing your order, you will receive a confirmation by email. If you do not receive this, please contact us at info@sabrinascarf.com.
Sabrina Scarf ships all orders via PostNL. We do our best to process and dispatch your order as quickly as possible.
Estimated delivery times:
* The Netherlands: 4-7 business days
* Europe: 5–10 business days
* Outside the EU: 10+ business days
Please allow an additional 2–3 business days for customized scarves.
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Delivery & Packaging
Upon receipt, the shipment must be checked for accuracy and completeness.
All Sabrina Scarves are packaged in a luxury box to keep your item clean, protected, and beautifully presented.
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Made-to-Order Production
At Sabrina Scarf, each item is carefully handcrafted and produced for you after your order is placed. Due to this bespoke, made-to-order process, all items are considered custom-made.
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Returns & Cancellation
Due to the handmade and made-to-order nature of our products, the standard 14-day right of withdrawal (cooling-off period) does not apply.
Once production has started, orders cannot be cancelled, returned, or refunded.
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Exchanges
We understand that selecting the perfect piece can sometimes require adjustment. Therefore, we offer a refined exchange option under the following conditions:
* Exchanges are permitted once only
* Requests must be submitted within 7 days of receiving your order
* Items must be unworn, unused, and in original condition
* Exchange requests must be approved in advance
* Exchanges are only possible for another item or store credit (no refunds)
Minor variations in finish or detailing are part of the handcrafted nature of our products and are not considered defects.
Please note that return shipping costs for exchanges are the responsibility of the customer.
Sabrina Scarf reserves the right to refuse exchanges that do not meet the above conditions.
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Damaged or Incorrect Items
If your item arrives damaged or you have received the wrong product, please contact us within 48 hours of delivery. We will gladly offer a suitable solution, such as a replacement or repair.
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Production & Delivery Time
As each piece is handmade, production times may vary. Estimated delivery times are clearly indicated on our website.
By placing an order, you acknowledge and accept these timelines.
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Agreement
By placing an order with Sabrina Scarf, you agree to all terms stated above.
For more information about your order or tracking details, please contact us at info@sabrinascarf.com.
